Software Downloads & Installation
 Where can I re-download my
purchased program?
If you had purchased the download product, you could
re-download the installation files from http://www.flipeshop.com/shop/custserv/.
Please get one of the following ready before proceeding
to download:
1. EShop Sales Order Number and EShop Password
2. Registered E-Mail Address and Product ID
If you have misplaced your Product ID, you may retrieve
it here.
Alternatively, you may re-download your purchased program
from http://www.flipalbum.com/fulldl/.
This applies to registered box products as well. Please get your
registered E-Mail Address and Product ID ready.
back to top
Where to obtain/retrieve my
Product ID (PID)?
If you had purchased the download product, the Product ID is included
in the Order Confirmation e-mail that was sent from support@flipalbum.biz
to your registered e-mail address the same day the purchase was
made. If you no longer have a copy of the Order
Confirmation e-mail, you may retrieve your Product ID from
http://www.flipalbum.com/lostpid.htm
by entering your registered e-mail address.
If you had purchased the box product,
the Product ID is located on your CD jewel case.
The Product ID should look like XXXXX-XXXXX-XXXXXXX.
Please take note that the "0"s are the number zero and not the letter
"o". Each box contains its own proprietary Product ID and we do
not keep a record of this number until you register the box product
with us. Download products are automatically registered.
To register your box product, please
click here: http://www.flipalbum.com/products/register.php.
As a registered user, you will be able to receive technical support,
enjoy free minor product updates, special discounts for major product
upgrades, as well as retrieve your Product ID and download the product
in case of loss.
back to top
When I try to download my
purchased program, I was prompted with a message that says "You
have exceeded the maximum number of downloads".
You will get this message only when you have tried downloading the
product on more than 5 occasions.
To proceed with the download, please send us an e-mail at supportmac@ebooksys.com
with your registered Product ID, E-Mail Address and Sales Order
Number for our verification. We will reset your download counter
as soon we have received your request.
Once your download counter is reset, you may proceed
to download the product here.
back to top
Am I allowed to install my
purchased software on more than one computer?
The license agreement allows one to install the software
on one machine only.
back to top
I downloaded Mac FlipAlbum®,
but all I see is a file called macfa30.tar.gz. How do I open it?
Please ensure that you are running
Mac OS X 10.1.5 or above.
The downloaded file, macfa30.tar.gz, is a compressed
installer file. Double-click on it to uncompress it. It should then
open in Stuffit Expander, which is included with Mac OS X.
If you are unable to open it by double-clicking
on the file, please launch Stuffit Expander manually by going into
Applications/Utilities/Stuffit Expander. Once you launch Stuffit
Expander, go to File -> Expand and select the macfa30.tar.gz
file.
back to top
After uncompressing the macfa30.tar.gz
file, all I get is a folder called FlipAlbum® and a file called
install.pkg within it. How do I install?
To install, double-click on install.pkg.
The Mac OS X installer utility should launch and prompt you for
an Administrator password. Please note that this is the password
of the Administrator user on your machine, and it is not related
to FlipAlbum®. Once you have entered the Administrator password,
you will be able to install the FlipAlbum® software.
If double-clicking on install.pkg does not automatically
launch the installer, please launch it manually by going to Applications/Utilities/Installer.
Once you have launched Installer, please select install.pkg and
click 'Open'.
back to top
When installing, I receive
an error that says, “There were errors installing this software.
Please try installing again.”
Please disable any anti-virus software
and try the installation again. Should the problem persist, or if
you do not have any anti-virus software installed, please contact
us for additional assistance at supportmac@ebooksys.com.
back to top
When attempting
to install, I receive a message saying that there is a “Newer
version already installed”.
Please look in the root level of the
hard drive and locate the EBooksys Folder. Move that folder to the
trash and attempt to install again.
Should the problem persist, please contact us at
supportmac@ebooksys.com.
back to top
Why can't
I download FlipViewer®? Nothing happens when I click on the
FlipViewer® download link.
To download Mac FlipViewer®
for the Mac platform, please click here.
back to top
Software
Updates & Upgrades
How do I update my Mac FlipAlbum®
program to the latest build?
Current users of Mac FlipAlbum®
3 Suite/Pro product can now download the latest update for free.
Click here
to download the free Mac FlipAlbum® 3 Suite version 3.0.2
Build 48.
Click here
to download the free Mac FlipAlbum® 3 Pro version 3.0.2 Build
47.
back to top
I was prompted with an "Invalid
Product ID" message when attempting to upgrade to Mac FlipAlbum®
3 series.
There may be a few reasons for getting the "Invalid
Product ID" error message while attempting the upgrade:
| i. |
It is possible that the Product ID has not yet
been registered. If you had purchased the box version either
online or from the retail stores, you will need to register
your Product ID with us in order to be eligible for the upgrade.
You may register your purchase now at http://www.flipalbum.com/product/register.php?platform=mac |
| |
|
| ii. |
It is possible that an invalid Product ID has
been entered. Your Product ID can be found on the Help ->
About box of the FlipAlbum® program. Please do verify
that it is correct. |
| |
|
| iii. |
It is possible that the upgrade path selected
is incorrect or that the network was congested at that
time. Please click here
to try again. |
back to top
Does Mac FlipAlbum® support
Mac OS X 10.4?
Our latest release of Mac FlipAlbum®
3 Suite and Pro supports Mac OS X platform version 10.1.5
up to 10.3 only.
For more information on how to update
your Mac FlipAlbum® program to the latest release,
please click here.
To purchase
Mac FlipAlbum®, please click here.
back to top
Technical
Assistance
How do I create FlipBooks using Mac FlipAlbum® 3?
There are 2 ways of creating a FlipBook. You may
start off with a new blank book and insert the objects you desire,
or you may simply Open a Folder containing the objects.
| Steps to creating a NEW book: |
| |
|
| 1. |
Click 'File' on the menu bar or click the 'New'
icon. |
| 2. |
Click 'New Book'. You will be prompted to specify
a folder to save your new book. |
| 3. |
Browse to the desired folder and name your new
FlipBook and click 'Save'. |
| 4. |
A new empty book is created for you on the screen. |
| 5. |
Click 'Edit' on the menu bar and choose Insert
Page -> Left Page or Right Page. |
| 6. |
Click 'Edit' on the menu bar or click the 'Insert'
icon. |
| 7. |
Click 'Insert Image Object...' |
| 8. |
Browse to the folder that contains the objects
(JPG, MP3 etc.) |
| 9. |
Highlight desired objects & click 'OK'. |
| 10. |
To save your new book, click 'File' on the menu
bar and click 'Save As'. |
| |
|
| Steps to create a new book by OPENING
A FOLDER: |
| 1. |
Click 'Folder' on the menu bar or click the 'Folder'
icon. |
| 2. |
Click 'Open Folder'. A 'Browse for Folder' dialog
box will be displayed. |
| 3. |
Browse to the folder that contains the objects
(images, MP3 etc). |
| 4. |
Click 'OK'. |
| 5. |
To save your new book, click 'File' on the menu
bar and click 'Save As'. |
| |
|
| Alternatively, if you have a folder
of images on your Mac, you can do the following: |
| 1. |
Locate the image folder you want displayed in
Mac FlipAlbum® 3. |
| 2. |
Drag the folder to the FlipAlbum® application
icon. You can also drag it into a FlipAlbum® alias on the
desktop or to the application icon in the dock. Mac FlipAlbum®
3 will open the folder of images and display it in a FlipBook
format. |
back to top
Can
we import video from QuickTime into Mac FlipAlbum® 3?
Currently, Mac FlipAlbum® 3 does not support
QuickTime videos. Do sign up for our newsletter so that you can
be kept informed when this feature is made available: http://www.flipalbum.com/newsletter.htm.
With Mac FlipAlbum® 3, are we able to create albums on CDs,
share albums via E-Mail or Internet?
Mac FlipAlbum® 3 Suite and Pro editions
allow you to share your albums with both Mac and PC users on CDs
only. The recipients of your CDs do not have to install any software
to view your albums. The difference between Suite and Pro, is
that the Suite would only allow you to share your albums with
friends and family via CDs. The Pro is similar to the Suite, but
also includes a commercial license to sell and distribute your
albums CDs for business purposes plus some security features like
password protection and expiry date setting on the CD as well
as image protection features like encryption and watermarking
to protect your images. You could also find out more information
about the difference between our product lines by visiting our
comparison site at http://www.flipalbum.com/product/comparison.php.
We invite you to download a free trial of it from
http://www.flipalbum.com/download/.
back to top
Is Mac FlipAlbum® 3 cross-platform compatible?
Mac FlipAlbum® 3 allows you to view
your photos in the intuitive album-format. Mac FlipAlbum® 3
Suite edition extends this functionality to allow you to share your
albums on CDs with both PC and Mac users, while the Mac FlipAlbum®
3 Pro lets you encrypt your photos on CDs, enable/disable end-user
printing, as well as add CD Password to prevent unauthorized access
of your photo album.
These cross-platform compatible CDs include an
embedded viewer that allows your friends to view the album without
installing additional software on their computers.
There are three Macintosh versions available, Mac
FlipAlbum® 3, Mac FlipAlbum® 3 Suite and Mac FlipAlbum®
3 Pro. We invite you to download a free trial of it from http://www.flipalbum.com/download/.
back to top
Can we import HTML files into Mac FlipAlbum®
3?
Currently, Mac FlipAlbum® 3 does not support
HTML files. Do sign up for our newsletter so that you can be kept
informed when this feature is made available: http://www.flipalbum.com/newsletter.htm.
back to top
Can we import documents of PDF file format into Mac FlipAlbum®
3?
Currently, Mac FlipAlbum® 3 does not support
PDF file format. The current supported file formats are .bmp, .gif,
.png, .jpg, .mid, .mp3 and .wav. Do sign up for our newsletter so
that you can be kept informed when this feature is made available:
http://www.flipalbum.com/newsletter.htm.
back to top
What are the features available in Mac FlipAlbum® 3?
Click here
for the features available in Mac FlipAlbum® 3.
Click here
for the features available in Mac FlipAlbum® 3 Suite.
Click here
for the features available in Mac FlipAlbum® 3 Pro.
back to top
What are the system requirements to run Mac FlipAlbum®
3?
The minimum system requirements are:
- Macintosh Personal Computer
- Mac OS X 10.1.5, 10.2, 10.3 and 10.4 (Note : Does not support Mac 10.5)
- Power PC G3 450MHz and above (Note : Does not support Intel Mac)
- 30 MB Hard Disk space for installation
- 256 MB RAM
- Mouse
- CD ROM
The recommended system requirements are:
- Macintosh Personal Computer
- Mac OS X 10.2, 10.3 and 10.4 (Note : Does not support Mac 10.5)
- Power PC G4 700MHz and above (Note : Does not support Intel Mac)
- 30 MB Hard Disk space for installation
- 384 MB RAM
- Mouse
- CD ROM
back to top
Does Mac FlipAlbum® 3 support OS 8 or 9?
The current version of Mac FlipAlbum® 3 supports
Mac OS X 10.1.5, 10.2 and 10.3 only. It does not support Mac OS
8 or 9.
back to top
Is Mac FlipAlbum® 3 compatible with iPhoto, i.e., can we export
photos from iPhoto to Mac FlipAlbum® 3? What are the differences
between iPhoto and Mac FlipAlbum® 3?
We cannot directly export photos from iPhoto to
Mac FlipAlbum® 3 at the present moment. You may, however, try
the following workaround:
| 1. |
Locate the album folder where your iPhoto images
are captured. |
| 2. |
Drag the folder to the FlipAlbum® application
icon. You can also drag it into a FlipAlbum® alias on the
desktop or to the application icon in the dock. Mac FlipAlbum®
3 will open the folder of images and display it in a FlipBook
format. |
The main difference between iPhoto and Mac FlipAlbum®
is that Mac FlipAlbum® 3 Suite and Pro have the ability to
create and burn flipping albums to CDs that work on both PCs running
Windows 95 through XP Pro, and Macs running OS 10.1.5 through
10.3.
With Mac FlipAlbum®, you can create visually
stunning digital photo albums that are just as easy to view as a
real photo album. In iPhoto, you have the ability to burn your images
to CD but these CDs are only designed as a way to archive your images
or share with other people that have iPhoto on their computers.
This means that PC users are not able to read the disks that are
created by iPhoto at all.
So the advantage to using Mac FlipAlbum® is
the ability to create personal stunning digital photo albums that
you can easily share with your whole family no matter if they are
on PCs or Macs.
back to top
My Album CD plays on the Mac,
but not on the PC?
For assistance on this issue,
you may refer to the June 2004 FlipNews article at http://www.flipviewer.com/flipnews/cscare/tipsJun2004.htm
back to top
|
