Frequently Asked Questions - FlipViewer® 2
 
 
Software Downloads & Installation
Technical Assistance
Download Software for Free

Create Auto-install FlipBooks

Retrieve Product ID
View Uploaded FlipBook(s) on Netscape browser
Download Sample FlipBooks
Protect online FlipBook Content
 
Supported File Formats
 
System Requirements
 
 
Software Updates & Upgrades
Error Messages
Update to the Latest Version for Free
Error: 'XML Codes' encountered when Sharing Albums on the Internet
   
Error: 'Unable to load {FlipBook Link}'
   
Error: "flipgl.dll" encountered when Launching FlipViewer®
 
 

 

Software Downloads & Installation

Where can I download FlipViewer® and FlipViewer® Lite?

FlipViewer® 2.2.5 will be discontinued wef January 1st, 2008. FlipBook publishers may want to start planning to migrate their readers to FlipViewer® 3.x and Mac FlipViewer®.

FlipPublisher®, FlipAlbum® 4 and 5 customers who wish to download FlipViewer® 2.2.5 may contact our Support Team for assistance.

FlipViewer® Lite will be discontinued wef August 1st, 2005. FlipBook publishers can choose to migrate their readers to FlipViewer® 3.x and Mac FlipViewer®, or FlipViewer® BV.

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Where to obtain my Product ID?

You do not require a Product ID to run FlipViewer®.

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Where can I download sample FlipBooks?

Samples of FlipBook can be found in http://www.flipviewer.com/samples/.

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Software Updates & Upgrades

What is the latest version of FlipViewer®?

The latest version of FlipViewer® is 2.2.5. For more information on downloading the software, please click here.

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Technical Assistance

How do I create auto-install FlipBooks that automatically launch FlipViewer®?

To create a FlipViewer® auto-install FlipBook, just replace your FlipBook Link with the following code:
http://www.flipviewer.com/popup/?opf={FlipBook Link}&fvl=1

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Can I view my uploaded FlipBook(s) on Netscape browser?

You may view your uploaded album(s) on Netscape browser (version 4.79, 6.0 or 7.01). However, you will have to manually install the FlipViewer® program, before clicking on the album URL, as the auto-installation feature does not work on Netscape browser.

Other information:

A FREE copy of FlipViewer® program is available for download here.

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Is there a way to prevent others from copying and saving my FlipBook content on the internet?

We do offer a secured method of sharing FlipBooks online at a minimal fee. With this service, you can define and provide access to a limited group of users to read/download your FlipBooks. You can protect your FlipBook pages from being printed or saved to a local drive, as well as set expiry dates on your downloaded FlipBooks. The charges are based on the number of FlipBooks downloads. Your reader will have to enter a UserID, to be assigned by you, before he is allowed to read your FlipBook. If this service interests you, please do write to us at support@ebooksys.com.

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What are the file formats supported by FlipViewer®?

FlipViewer® supports the following file formats:
Images (JPG, PNG)
OEB Package Format (OPF)
OPF and its resource directory in a single file (OPZ)
Web Pages (HTML, HTM)
Sound (MID, WAV, MP3)

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What are the system requirements?

The system requirements to install FlipViewer® is
IBM PC Pentium compatible 166 MHz
32 MB RAM or more - 9 MB of available hard-disk space
16-bit color display adaptor or better
33.6K modem (minimum)
Microsoft Windows 95, 98, ME, NT4.0, 2000 , XP
Internet Explorer 5.01 or higher installed
   
Note: On Windows XP & 2000 platforms, the user must have administrator's privilege.

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Error Messages

I have encountered "XML Codes" error when sharing albums on the Internet.

In order to view online albums, one will need to have either FlipAlbum®, FlipPublisher® full-licensed versions, or the free FlipViewer® software, installed on the machine. A copy of the free FlipViewer® software can be downloaded here.

In order to prevent this from recurring, it is recommended that you replace your online album URL with an auto-install URL, e.g., replace

http://www.flipviewer.com/home.opf
with
http://www.flipviewer.com/popup/?opf=http://www.flipviewer.com/home.opf&ver=gen

When the readers click on the auto-install URL, the FlipViewer® program will automatically install on the machines that do not have FlipAlbum®, FlipPublisher® or FlipViewer® previously installed, and that are running Internet Explorer 5.01 or above. Note that the FlipAlbum®, FlipPublisher® and FlipViewer® software require certain components from Internet Explorer 5.01 or higher to function. For users who do not already have Internet Explorer 5.01 or higher installed, they may download the latest version from http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp.

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I have encountered "Unable to load {FlipBook Link}" error when opening a FlipBook on the Internet.

There are several possibilities why you are not able to open or view an online FlipBook, while others can. For the list of possibilities and the solutions, please click here.

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I have encountered "flipgl.dll error" error when launching FlipViewer.

Occasionally, users may encounter "flipgl.dll" error or the FlipViewer® program crashing when opening FlipBooks on screen resolution 1024 x 760 pixels or higher.

To overcome this, simply replace the existing "FlipGL.dll" file located in your FlipViewer® installation folder, e.g., C:\Program Files\E-Book Systems\FlipViewer\FlipGL.dll, with the latest update that you may download here.

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