FPE 1x FAQs

Please get one of the following ready before proceeding to download:
1. EShop Sales Order Number and EShop Password
2. Registered E-Mail Address and Product ID/Product Activation Key

Alternatively, you may re-download your purchased program here. Please get your registered E-Mail Address and Product ID/Product Activation Key ready.

If you have misplaced your Product ID, you may retrieve it here.

If you have misplaced your Product Activation Key, you may retrieve it here.

I am not able to complete the download process.

If you are unable to complete the download process for your purchased program, you may wish to download one of the download managers called the Download Accelerator Plus 7.4. This program can increase download speeds and resume broken downloads from the server at any time you are disconnected during the downloading process.

The free copy of Download Accelerator Plus is available at
http://www.download.com/3000-2071_4-10037157.html.

You may wish to note that the download manager will only work when downloading from
http://www.flipeshop.com/shop/custserv.

To further ensure that you do not have potential issues with the download, please temporarily disable any anti-virus software or firewall before downloading.

Where to obtain/retrieve my Product ID (PID)?

You may retrieve your Product ID by entering your registered e-mail address here. Alternatively, you may retrieve it from the Help -> About menu of the FlipPublisher® Enterprise program.

The Product ID should look like XXXXX-XXXXX-XXXXXXX. Please take note that the "0"s are the number zero and not the letter "o".

Where to obtain my Product Activation Key (PAK)?

You may find the Product Activation Key in the Order Confirmation e-mail that was sent from support@flipalbum.biz to your registered e-mail address on the same day the purchase was made.

Alternatively, you may retrieve it here. You will be prompted for your registered e-mail address, and the Product Activation Key will be sent to your registered e-mail address.

Note: The Product Activation Key is required the first time you install the FlipPublisher® Enterprise software while the Product ID is needed for communication purposes.

When I try to download my purchased program, I was prompted with a message that says "You have exceeded the maximum number of downloads".

You will get this message only when you have tried downloading the product on more than 5 occasions.

To proceed with the download, please send us an e-mail at support@flippublisher.com with your registered Product ID, E-Mail Address and Sales Order Number for our verification. We will reset your download counter as soon we have received your request.

Once your download counter is reset, you can proceed to the download the product here.

Am I allowed to install the FlipPublisher® Enterprise program on other drives on my machine?

To install FlipPublisher® Enterprise on a hard drive other than the default C: drive,

1.	Run the installation or setup file.
2.	When you reach the 'Choose Setup Type' section, choose 'Custom' option and click on the 'Next' button.
3.	Click on the 'Change' button on the next screen.
4.	On the 'Folder Name:' dialogue box, either use the drop-down arrow or key in the drive/location you wish to install FlipPublisher® Enterprise to and click 'OK'.
5.	Click on the 'Next' button to proceed with the installation.

Am I allowed to install my purchased software on more than one computer?

The license agreement allows one to install the software on one machine only.

Software Updates & Upgrades

How do I update my software to the latest build?

To obtain the latest build of your software, you may perform an 'Online Update' by clicking on File -> Online Update menu. When the Online Update window appears, click on the 'Update' button to proceed.

After the download has completed, exit the program and restart your computer. Your program should then be updated. To verify that your build number has indeed been updated, please click the Help -> About menu within your FlipPublisher® Enterprise program.

If for any reasons you are not able to perform the online update, please remove the online update folder within your local hard drive. Your online upgrade folder is located in your FlipPublisher® Enterprise program default directory, e.g. C:\Program Files\E-Book Systems\FlipPublisherEnterprise\onlineupgrade.

You may refer to our User Forum Product Announcements for more information on product enhancements and bug fixes.

Do you offer any special discounts for existing FlipAlbum® customers?

FlipPublisher® is no longer available for sale.

Publishers can now consider the FlipPublisher® Enterprise product instead. FlipPublisher® Enterprise, as the name suggests, is part of our Enterprise solution and is made available to our Enterprise customers only. Enterprise customers refer to customers who subscribe to any of our Enterprise services listed here. More information on FlipPublisher® Enterprise can be found here.

How do I purchase FlipPublisher® Enterprise?

To purchase FlipPublisher® Enterprise at the price of $30, you would have to first subscribe to the Small Business Services. At the same time, please do note that you would have to remain subscribed to the Small Business Services in order to continue using the FlipPublisher® Enterprise software.

More information on FlipPublisher® Enterprise can be found here. A 30-day trial can also be downloaded there.

Technical Assistance

My tables are not formatted correctly after importing from Microsoft Word.

In order to fully support tables within FlipPublisher® Enterprise, a third-party Rich Text Edit Control v4.0 is required. Rich Text Edit Control v4.0 is distributed with Microsoft products like Microsoft Office XP, and is therefore not widely available in all computers.

Hence, you are advised to copy the table from the source file, and paste it as an image into FlipPublisher® Enterprise using the Edit -> Paste Special menu. Select “Metafile” option when prompted.

How do I add Text?

There are two ways to add text within FlipPublisher® Enterprise, namely, as a text annotation or a text box.

i.	To add a text annotation, simply do a right-click on the page itself and select 'Annotate…' menu. You may then edit your text using the embedded text editor. Using this method, you can only enter as much text as you can fill on a page.

ii.	To add a text box, right-click on the page and select “Insert Text Box”. To edit, double-click on the text box. You may then start editing as much text as you wish using the embedded text editor. Once you have complete the edit session, FlipPublisher® Enterprise will automatically paginate the contents in the text box and add as many pages as required to incorporate the full content.

Why can't I add Bookmarks and Markers in FlipPublisher® Enterprise? The Bookmark menu is sometimes disabled.

You may only add bookmarks on the first page of each chapter. To add bookmarks on any page within the chapter, the FlipBook must first be published in OPF format.

Markers can only be added after the book is published in OPF format.

The response time is slow when I am viewing the online book created by FlipPublisher® Enterprise. Why is that so?

This is due to the large file size of the published FlipBook, especially after importing text and images from a MS Word document. To minimize the overall size of the published FlipBook and thus improve the online viewing experience, we recommend that you separate the images from the text and arrange them as separate objects. You may do so at the source before importing the document into FlipPublisher® Enterprise, or separate the image individually from within FlipPublisher® Enterprise using the 'Extract Embedded Objects' function.

To separate the image from the text in FlipPublisher® Enterprise, do a right mouse click on the image and select 'Extract Embedded Objects' menu. You may then arrange your text and images as individual objects within the page. This should help to reduce the file size considerably.

What are the file formats supported by FlipPublisher® Enterprise?

FlipPublisher® Enterprise supports the following file formats:
	Documents (DOC, RTF, TXT)
	Web Pages (HTML, HTM)
	Images (GIF, JPG, PNG, BMP, WMF, ICO, PCX, TIF, PCD, PSD)
	Audio Files (MID, WAV, MP3)
	Video Files (AVI, MPG)
	OEB Package Format (OPF)

What are the differences between FlipAlbum® and FlipPublisher® Enterprise?

FlipAlbum® and FlipPublisher® Enterprise are 2 separate range of products, meant for different usage.

The FlipAlbum® software is meant more for organizing and presenting images, and you could add text to describe the images using the text annotation feature. It does not have the capability to convert text documents to FlipBook format, nor compile html pages into a FlipBook. For more information on FlipAlbum® range products, please click here. Trial copies are also available for download there.

The FlipPublisher® Enterprise, on the other hand, allows you to easily import text documents in .rtf, .txt or .doc format and present them in FlipBook format. It also enables you to compile html pages into a FlipBook. At the same time, it supports the same set of image files that are supported by FlipAlbum® range of products, though it does not have an image editing function that is available in FlipAlbum®. For more information on FlipPublisher® Enterprise, please click here. A 30-day trial copy is also available for download there.

Hence, if your contents are more geared towards text and html pages, the FlipPublisher® Enterprise is the product for you. Otherwise, FlipAlbum® Vista Pro would be perfect.

At the same time, you may wish to note that FlipAlbum® Vista Pro comes with the license to commercially distribute your FlipBooks on CDs. To distribute or share FlipBooks created from FlipPublisher® Enterprise, you would have to subscribe to our Small Business Services. The same applies to FlipBooks that you create using FlipAlbum® Vista Pro and distribute commercially over the internet.

Does FlipPublisher® Enterprise support Microsoft Windows Vista?

The current version of FlipPublisher® Enterprise does not support Microsoft Windows Vista. The Microsoft Windows Vista ready version is currently under development. However, no timeline is available as yet. Please do sign up for our newsletters at www.flipalbum.com/newsletter.htm to be kept informed of the latest developments and releases.

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Error Messages

I have encountered "1335 Data Cab file is corrupt" error message.

The 1335 data cab error is usually due to a corrupt download. Please try to re-download the installation file from our secure download site.

If you are using Netscape or a download manager, try using Internet Explorer instead. If you happen to have any firewall or anti-virus programs running in the background, please temporarily disable them.

I have encountered the error 1316 when installing the FlipPublisher® Enterprise software.

Occasionally, users may encounter errors during the installation that prevents them from completing the installation process.

This behavior can occur if there is a conflict with the Microsoft Windows Installer utility. Microsoft has created the Windows Installer CleanUp Utility that enables you to safely remove Windows Installer settings from your computer in the event of a problem. You could find out more about this utility at http://support.microsoft.com/default.aspx?scid=kb;EN-US;q242323.

There are two versions of the Windows Installer CleanUp Utility available for download from Microsoft Download Center:

Msicu.exe, designed for use in Microsoft Windows 95, 98 and ME, could be downloaded from http://download.microsoft.com/download/office2000pro/util22/1/W9X/EN-US/msicu.exe;

and

Msicuu.exe, designed for use in Microsoft Windows NT 4.0, Win 2000, XP Home and Pro, could be downloaded from http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe.

Please download and run the relevant utility. Launch it by going into the Start -> Programs -> Windows Install Clean Up menu and select to remove any programs that mention FlipPublisher® Enterprise. Try installing the FlipPublisher® Enterprise software thereafter.